Return & Refund Policy – fortuneshopy.com

Effective Date: [28/03/2025]
Last Updated: [28/03/2025]

At FortuneShopy.com, we strive to ensure customer satisfaction with every purchase. If you are not happy with your order, you can request a return or refund as per the policy outlined below.

1. Eligibility for Returns

You can return a product if:

✔ It is damaged, defective, or incorrect upon delivery.
✔ It is unused, unworn, and in original packaging with all tags attached.
✔ The return request is placed within [7] days of delivery (mention your return period).

🚫 Returns are not accepted if:

❌ The product has been used, altered, or tampered with.
❌ It falls under non-returnable categories (e.g., personal care, perishable items, customized products).
❌ The return request is made after the return window has closed.

2. How to Request a Return?

a. Login to Your Account – Go to ‘My Orders’ and select the product you want to return..
b. Submit a Return Request – Provide details and upload images (if required).
c.Return Pickup or Self-Ship – We will arrange a pickup or provide a return address.
d. Quality Check & Approval – Once we receive the item, we will inspect it before processing the return.

💡 Note: If a pickup is not available in your location, you may need to self-ship the item. Shipping charges (if applicable) will be reimbursed as per our policy.

3. Refund Policy

a. Refund Processing Time

Prepaid Orders: Refunds will be processed to the original payment method within 7-10 business days after approval.

b. Refund Modes

✅ Original Payment Source (Credit/Debit Card, Net Banking, Wallets)
✅ FortuneShopy Wallet (for cashback and store credits)

💡 Note: If a discount or cashback was applied, the refund will be processed after deducting the cashback amount.

4. Cancellations

✔ Orders can be canceled within 12 hours of placement.
✔ Once shipped, orders cannot be canceled but can be returned after delivery.

5. Exchange Policy

Exchanges are available only for size issues, wrong items, or defective products.
If the requested item is unavailable, we will process a refund instead.

6. Non-Returnable Items

Certain products are not eligible for return or refund, including:

🚫 Health & personal care items (e.g., skincare, hygiene products).
🚫 Perishable goods (e.g., food, supplements).
🚫 Customized or personalized products.
🚫 Digital/downloadable products.

9. Contact Us

For any privacy-related questions or concerns, contact us at:
📧 support@fortuneshopy.com
📞 +919491565060